Friday, 23 May 2014

Listen Listen Listen


Please sit quietly and listen when the word starts to speak.

Sir Anwari, our Human Communication & Positive Psychology's lecturer, starts the class by asking the whole class
& the answer would be :

  • Analyze Impressions - Our perception is based on our psychological and emotional state at that time
  • Check Perceptions - Seek confirmation --> Ask questions to see if your assumptions are correct 
  • Reduce Uncertainty by observing, asking others and interact with the individual
  • Increase Cultural Sensitivity - Kinda like the do's and dont's of certain cultures
Next, we learn about Critical Perception which is divided into two :
  1. General Strategies
  • Passive Strategies
  • Active Strategies
  • Interactive Strategies
         2.  Specific Strategies
    •  Look for variety of cues
    •  Formulate hypothesis
    •  Delay conclusions - NEVER JUDGE SOMEONE WHEN YOU'VE JUST MET FOR THE FIRST TIME!(but still, people do the same thing)
    • Avoid mind reading - DO NOT MAKE ASSUMPTIONS
    Actually, this is the leftover of chapter 2. So yea, let's go into CHAPTER 3 which is LISTENING.

    First thing before we starts to learn deeply about Listening. There are questions for you...


     Listening is receiving and understanding to spoken or nonverbal message whereby hearing is when you open your ear and the information goes into your right ear and out to your left. 

    The benefits of listening are :
    •  Learning - Can help us gain more knowledge
    •  Relating - Others will like you more when they began to see your genuine concern for them. Thus, gain                        social acceptance.
    •  Influencing - Can help change people in terms of behaviours and attitudes
    •  Playing - Listening can be is enjoyable as we can share pleasurable thoughts and feelings
    •  Helping - Can help people's problem through listening

    In listening, you will received both verbal and non-verbal message
    To improve reception :
    • Focus attention - Focus on what the speaker is trying to say verbally and non verbally
    • Look for feedback - Reveals how the speaker wants the audience to view his or her message
    • Avoid distractions - Do not think of anything else other than the contents of the speaker's message
    • Maintain role as listener - Wait for the speaker to finish to ask questions
    Learn what the speaker means
    To improve understanding :
    • Relate new information with what you know
    • See the speaker's messages - Do not judge the message when you dont understand it
    • Ask question to clarify or to confirm your understanding
    • Paraphrase the message in your own words. (Kinda like summarizing the message)
    • Remembering
     Remember : What you remember of a message is not an exact recording of what you hear.
    To improve your message memory :
    • Identifying the central ideas
    • Summarizing the message - Be careful not to ignore crucial details or qualifications
    • Repeating names and key concepts to yourself or trust ones
    • Asking questions whenever in doubt
     Judging messages in some way
     To evaluate properly :
    • Resist evaluation untill you fully understand the message
    • Assume that the speaker is a person of a good will
    • Distinguishing facts from inferences, opinions and personal interpretations by the speaker
    • Identify any biases, self interests or prejudices

          a) While the speaker is talking - Response should be supportive and acknowledge that you are listening with backchanelling cues ( " I see" , "Yes", "Uh-hum" )
          b) After the speaker has stopped talking - Empathy ("I know how you feel, bro")

     For effective responding:
      • Be supportive by using backchanelling cues 
      • Express support to the speaker in final response
      • Be honest - The speaker deserve your honesty even if it is a negative review 
    So how can we listen effectively? Listen is hard especially when you're in History class. So here's the answer... "Listening is situational, the type of listening vary with the situation and each situation will call for somewhat different combination of listening styles"
    • This is the style of listening:
    •   Empathic and Objective listening
    •    Nonjudgemental and Critical Listening
    •    Surface and Depth Listening
    • Active and Inactive Listening


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